Your satisfaction is guaranteed. If you are not completely satisfied with any part of your service we will return to your home to re-clean the area/task within 24-hours. This will not apply if you are home upon completion. If you are home and notice that the cleaner overlook something please don’t keep it to yourself, tell the cleaner to re-clean the area or call our office before the cleaner leaves your home. Please contact the office as soon as possible during our normal business hours. ProGreen Carpet® has a 24 HOUR WARRANTY PERIOD from the day of completion of the cleaning. If we have missed an area, damaged or broken an item, please call within that time frame and we will come out and re-clean the area in question. We work very hard to avoid these issues by training our staff to be careful and detail oriented, and by inspecting our work. Complaints filed more than 24 hours after the completion of cleaning fall outside the warranty period, and unfortunately may not be covered. ProGreen Carpet® will not be held responsible for repair or replacement of items broken or damaged due to pre-existing wear and tear, incorrect installation, assembly or usage.
ProGreen Carpet® is not responsible for not completing or providing the Service as a result of a breach of a warranty by the Customer (including a failure by the Customer to provide, a safe working environment or unencumbered access to the Premises); or any damages caused by defective cleaning materials or cleaning equipment provided by the Customer; not completing or providing the Service as a result of the Cleaner not proceeding for health and safety reasons; any loss or damage incurred by the Customer or any third party as a result of the effects of a force majeure, being any event beyond the reasonable control of ProGreen Carpet® not completing or providing the Service due to an act or omission of the Customer or any other person at the Premises during provision of the Service; existing dirt, wear, damage or stains that cannot be completely cleaned or removed; any wear or discoloring of fabric or surfaces becoming more visible once dirt has been removed; any loss incurred as a result of any breakage or damage to goods, items of value (including antiques, items of sentimental value) or the Premises; or the cost of any key replacement or locksmith fees, unless keys were lost by ProGreen Carpet® or the Cleaner.
The Customer agrees to pay the price quoted by ProGreen Carpet® in full prior to or at the Service Time, unless otherwise agreed in advance with ProGreen Carpet® If no payment has been made by the Service Time, ProGreen Carpet® will use reasonable endeavors to contact the Customer for payment. In the event that ProGreen Carpet® cannot contact the Customer or payment is not made by the Service Time, the Customer will be deemed to have cancelled the Service, and the Customer must pay any cancellation fees. Payments may be made via check or in cash.
Payments are due in full upon completion of service: Cash, Check, Credit Card ( $10.00 credit card fee will be applied)·
There are no refunds for gift certificate purchases. Since cleaning is a very personalized and subjective service, we cannot offer refunds to customers. However, we want you to be 100% satisfied with ProGreen Carpet®.
A $75.00 fee will be assessed in the event that our cleaning associates arrive and are unable to access the premises. This fee is in place to cover expenses we incur for lost travel time and fuel.
Any appointment cancelled less than 24 hours prior to the scheduled appointment time will be subject to a $75.00 cancellation fee. Same day cancellation is $75.00.
RETURNED CHECK FEE:
A $25 fee will be assessed for all cancelled or returned checks.
A $50.00 fee will be assessed for all monies owed that must go to our COLLECTION OFFICE.
LATE PAYMENT FEE:
Where ProGreen Carpet® has agreed to invoice the Customer for payment of fees after the Service has been completed, the Customer agrees to pay in full, all fees due, within 14-30 days of the invoice date for commercial cleaning. Residential cleaning customers agree to pay in full upon completion of the job. The Customer agrees that if ProGreen Carpet® has not received payment in full for the Service within one calendar month of the original invoice date then a late payment fee of $25 applies for the first month. Interest will be charged on the fixed rate of 10% per annum on each day that any amount remains outstanding thereafter. In addition to the amounts set out above, the Customer agrees to indemnify ProGreen Carpet® for all legal costs (on a solicitor and own client or full indemnity basis, whichever is greater) and other expenses incurred by ProGreen Carpet® in connection with a demand, action, or other proceeding (including mediation, out of court settlement or any action taken for recovery of debt from the Customer) arising out of a breach of these terms including the failure by the Customer to pay an amount by the due date. ·
If a Cleaner fails to attend the Premises within 1 hour of the Service Time and does not provide the requested Service, ProGreen Carpet® will provide the Customer with either: a full refund of payments made by the Customer; or offer to reschedule the Service at another time mutually agreed between the Customer and ProGreen Carpet®.
FEE FOR NON-ACCESS TO PREMISES:
In the event that the Customer does not provide unencumbered access to the Premises for ProGreen Carpet® or its Cleaners to provide the Service, the Customer agrees to pay a cancellation fee $75.00 of 1 hour cleaning for administrative and travel costs.
This Agreement may be terminated by the Customer by providing at least 24 hours notice prior to the Service Time. ProGreen Carpet® may terminate this Agreement by providing the Customer with at least 24 hours notice prior to the Service Time. ProGreen Carpet® may terminate this Agreement with immediate effect if the Customer is in breach of this Agreement, and in the opinion of ProGreen Carpet® ,that breach is incapable of remedy.
APPOINTMENT ARRIVAL TIME WINDOWS:
If you wish to be present during the cleaning visit, please be advised that we provide arrival windows of about 1 HOUR, such as between 8:00am – 9:00am or 10:00am – 11:00am. Many things can affect our schedules, such as cancellations, lockouts etc. If we happen to be running late to your appointment you will be contacted as soon as possible and provided with a new expected time of arrival.
Our employees are very important to us, and we are determined to keep them safe, so they do not use tall ladders or move anything heavier than 50 lbs. These types of activities put our Carpet Cleaners and Maids in danger of back injury or could even damage something in your home such as scratches on your wood floors.
Although it’s not necessary to tip our employees it is encouraged, and of course the best way to say job well done! You may include your tips with your payment and we will pass them along to the maids or give it to them directly.